Inspiration
Spot destinations and experiences gaining attention.
Social Media IntelligenceTravel & HospitalityKnow what guests and travelers
Know what guests and travelers
are saying while it matters
Monitor guest experiences, destination conversations, travel trends and competitor perception across social and the open web — while the experience is still fresh.
Built for teams that compete on experience, recommendation and destination demand.
- Morgan Stanley
airbnb
Apple
Alibaba
Amazon
Toyota- Google
- Microsoft
- Infosys
Why it matters
The guest story does not end
when the stay does
Reviews, creator content, recommendations and real-time guest experiences can influence the next traveler. Lolly connects these conversations so teams can see what is shaping perception while it is still fresh.
Booking
Understand themes influencing choice and comparison.
Experience
Identify what guests praise, question or complain about.
Advocacy
Find the moments that drive recommendations and sharing.
How it works
Find the experiences driving
travel conversation
01
02
03
04
05
Monitor guest experience
Track conversation around service, rooms, amenities, staff interactions and the overall stay.
Spot destination trends
Identify growing interest in destinations, experiences and travel themes.
Find experience drivers
Understand the specific factors behind positive recommendations or negative reactions.
Benchmark competitors
Compare brand and property conversations with competing hospitality or travel providers.
Track creator and visual content
Understand how guests and creators portray properties, destinations and experiences.
What are guests saying about our city properties?
Guest conversation is up 22% this month, led by Instagram and review sites.
Check-in wait times are the top complaint — 148 mentions across four properties.
Rooftop bar content drives most recommendations, shared by 31 creators.
+22% mentions148 mentions31 creators
Ask anything...
Meet Ana
Your AI analyst for guest experience
Ask Ana what guests praise, question or complain about — across properties, destinations and competitors.
- Summarize guest experience by property
- Explain the drivers behind praise and complaints
- Benchmark properties against competitors
- Spot destinations gaining attention
- Route findings to CX and operations teams
The workflow
From guest feedback to
experience decisions
01Monitor experience and destination topicsProperties, routes, service and bookings.
02Identify recurring themesWhat guests raise again and again.
03Compare properties or competitorsLocation against location, brand against brand.
04Inspect source examplesReviews and posts in the guest’s own words.
05Route findings to CX, operations, marketing or brand teamsWith the evidence attached.
Use cases
Where travel intelligence
improves the guest journey
Guest experience
Identify the moments, service issues and experience drivers guests talk about most.
Questions we get asked first
What is social intelligence for hospitality?
It is the analysis of public guest and travel conversations to understand experience, perception, trends and competitive context.
Can hotels monitor guest sentiment?
Yes. Public conversation can reveal themes around service, amenities, rooms, staff interactions and other experience factors.
Can travel brands track emerging destinations?
Trend analysis can identify destinations and travel themes whose conversation is growing.
How can hospitality brands use visual listening?
Visual content can show how guests and creators represent properties, destinations and experiences beyond written reviews.
Who uses travel and hospitality intelligence?
Brand, marketing, customer experience, operations, insights and communications teams can use the signals.
Turn guest conversations
into better decisions
See what travelers value, where experiences are changing and which destinations or competitors are gaining attention.
Book a demo now